Thanks for the response. I would like to see the Sew and Vac store I bought from be made to stop selling the Janome. I emailed someone at Janome and they were very helpful. I don't know how to go about getting the store to lose their right to sell. The Janome is a fabulous machine. I hate for others to go through what I have. But maybe others aren't as uninformed as I was as to where to buy. I called once to ask about how to change the metric to inches on the Horizon Link Software. She said she didn't know and assured me she'd find out and call back. She didn't. So I called again after about a week and had to leave a message for her to call me back. She didn't. I don't know what recourse I have at this point. Maybe I should call Janome Customer Service and register a complaint.