I'm so sorry you're having a problem with this iron. I have the Reliable Velocity V100, and I like it a lot. My iron has the feature that I can put it in a mode where it doesn't shut off at all. If not in that mode it will shut off sometimes when I am using it, but it's easy to turn it back on by pushing one button. The steam is marvelous, although I seldom use it, and the service from the company was wonderful. I bought my iron as a reconditioned unit.