I know you all know what I'm about to write, but I'm going to say it anyway.
It all depends on MANAGEMENT. A good manager who has the authority to hire and fire employees makes all the difference between a good shopping experience and a lousy one. At the top of a long list of what constitutes being a good manager is insisting on good customer service. Of course, the larger the store, the more difficult it is for management to see and know all and that's where customer complaints make a difference. If management is poor, no amount of customer complaints will do any good and that leaves us with the option of never shopping at that store again. That's really sad. I stopped shopping at my once-favorite grocery store a couple of years ago, after having been a good customer there for about 2 decades.
MadQuilter, you must work for a company that has good management.