True story about Joanns amazing customer service
12-10-2009, 08:29 AM
#1
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Thread Starter
Join Date: Sep 2009
Location: Seattle
Posts: 1,743
I called Joanns to see if the Olfa 45 mm 5 pack of rotary blades were back in stock, since they've been out of them since Thanksgiving. So I call, and it takes a minute or 2 to get to a live person.
Me: Can you tell me if something is in stock?
Him: Sure, do you know the sku?
Me: No, sorry
Him: Can you describe it to me
Me: Olfa 45 mm 5 pack of rotary blades
Him: I'll go check. I'll be right back
-bad elevator music-
With the phone on speaker, I eat breakfast... I clean my dishes... I find my phone charger... I clean the stove... about 10 minutes elapses, then I hear someone. I run over to my phone
Me: Hi, I'm here!
Him: Who were you waiting for?
Me: Roger......
Him: Umm... Roger WENT TO LUNCH. Can I help you with something?
Then I told him what I wanted, he looked it up in 10 seconds, and said no, they're out of stock.
But the point of the story is that ROGER PUT ME ON HOLD AND THEN WENT TO LUNCH!! How's that for a dedicated employee??? Wow, give him a raise!
Me: Can you tell me if something is in stock?
Him: Sure, do you know the sku?
Me: No, sorry
Him: Can you describe it to me
Me: Olfa 45 mm 5 pack of rotary blades
Him: I'll go check. I'll be right back
-bad elevator music-
With the phone on speaker, I eat breakfast... I clean my dishes... I find my phone charger... I clean the stove... about 10 minutes elapses, then I hear someone. I run over to my phone
Me: Hi, I'm here!
Him: Who were you waiting for?
Me: Roger......
Him: Umm... Roger WENT TO LUNCH. Can I help you with something?
Then I told him what I wanted, he looked it up in 10 seconds, and said no, they're out of stock.
But the point of the story is that ROGER PUT ME ON HOLD AND THEN WENT TO LUNCH!! How's that for a dedicated employee??? Wow, give him a raise!
12-10-2009, 08:54 AM
#2
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Join Date: Feb 2009
Location: home again, after 27 yrs!
Posts: 19,387
he, he, he. Roger didn't know what you were talking about, that's why he went to lunch!! I'm never surprised how many different employees at various stores have no idea about the products they sell. sad but true.
12-10-2009, 09:37 AM
#8
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Join Date: Jun 2008
Location: Utah
Posts: 8,839
Originally Posted by Piedmont Quilter
he could always go to work at my local Hancocks. They can't talk and cut fabric at the same time!!!
12-10-2009, 09:45 AM
#9
Super Member
Join Date: Mar 2009
Location: North Carolina
Posts: 1,063
Originally Posted by quiltsRfun
Originally Posted by Piedmont Quilter
he could always go to work at my local Hancocks. They can't talk and cut fabric at the same time!!!
12-10-2009, 11:52 AM
#10
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Join Date: Jul 2007
Location: Out searching for some sunshine :-)
Posts: 58,856
Oh No :roll: atleast you have a speaker phone!!! LMBO
That is typical of many places this time of year...they do not hire enough help or train them to be knowledeable of their products.
I placed an order Tues afternoon with bearpaw fabrics...they called me first thing yesterday morning over a question on my shipping address and then said it was going to be shipped that same day... That sure helped my confidence in online ordering :D:D:D I really appreciated the way they quickly took care of the problem.
That is typical of many places this time of year...they do not hire enough help or train them to be knowledeable of their products.
I placed an order Tues afternoon with bearpaw fabrics...they called me first thing yesterday morning over a question on my shipping address and then said it was going to be shipped that same day... That sure helped my confidence in online ordering :D:D:D I really appreciated the way they quickly took care of the problem.
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