JanRN-If you call the 800 number for EQ or send them an email, they are VERY nice and helpful. I have EQ5 and was upgrading to EQ6 but lost my EQ5 login ID (desktop had crashed and wasn't able to download EQ5 with out the login and then thought "why open EQ6 if I can't download EQ5. I emailed them on a Saturday and had an answer by 10 AM Monday.