I was in Hancock fabric the other week. It was first thing in the morning. There was only one other customer in the store. There were two employees. One of which was the manager.
One was on the cutting table and the manager went to the back. I only needed one thing and was ready to be checked out. The employee at the cutting table said she would be with me shortly. I had to wait until she finished cutting fabric for the other customer. When she finally came to the front I told her that I thought that the other lady would have come to check me out. She stated that she was in the back faxing. I was surprised at this. I use to work retail and was always told that the customers in the store came first. I even had to put aside money when counting if a customer needed to be waited on. I am surprised how people think that since they are a manager they do not have to wait on customers.