I find this whole line of messages very interesting. I don't shop at Hancocks often, mainly because I like to use a better quality of fabric AND support the local quilt shops. I was out of spray basting and urgently needed it, so I stopped by Hancocks because it was on my way home. Once again a clerk escorted me directly to the item I needed and even handed it to me. I was really impressed. Even in the LQSs the employee usually just points to the general area. Since I don't shop there often, when I go in I have to ask for directions if its not fabric. I am sorry the clerks at Hancock Fabrics in your area are not better trained! I like shopping there when I am in the area. Venting to others won't change bad service, (even if we all do it!) perhaps an e-mail to the corp office would be a good idea. I saw it work with local large dept store.