he, he. sometimes people don't listen and keep going on until you agree which is what they are told to do.
my mail order pharmacy had changed my account and didn't transfer the credit card info, they wouldn't send some medication that was over $100.00 until I paid them. I kept telling the lady I had to have a bill in order to pay them, she kept saying pay first. I wanted to shout where do I mail it tooooo? oh well, I quit using them for a few years and went to my local pharmacy. much easier.
let us know what you "learn" from that class!!