I get this call quite often. Yesterday they called twice. First a man, then a woman. Always poor English and hardly understandable. Sometimes I ask them to identify which of my computers has the problem and of course they can't. And sometimes I tell them I don't have a computer! Then they hang up. Once though I told them that and they told me I was stupid. Really? Now they made the call to my house, so they should be able to give me some information and not harass me and call me names!