I am so late in replying to this. I really appreciate the advice from this board, thank you all. I did get my machine fixed it took 12 weeks, so I was sewing on a small Janome. It turned out it was 2 boards and not just 1, so the service center kept sending for the same new board as they thought it was bad. The machine had to be sent to the factory to be fixed at their expense. It came back in perfect running order!!! I was so happy and the cost was $278 instead of the $400 quoted. I am much happier now that it is back home.