Originally Posted by
Jackie Spencer
A word of caution here. my sister took her Janome in one time to be fixed. She dropped it off at the QS, someone picked the machines up from there, and there were several, all Janome's. Anyway the machine she got back, was the same model as hers, but not her machine. put some kind of identifying mark on your machine and the foot pedal if you send it, or write down the number of your machine so you have it. who ever picked up the machine's that day put them in the back of a pickup truck.
My dealer has all of my machines' serial numbers in his computer data base. When I take a machine in for cleaning or service, he prints a service ticket which includes the serial number. I can't imagine the repair shop sending your sister's machine home with someone else. She should have a warranty with her serial number on it. If they gave her machine to someone else, they are responsible for replacing it.