I used to be a member, egbquilter, and I can tell you they are SLOW. Don't even bother e-mailing them, they never answer... well actually, they answered me SIX MONTHS after I sent the original e-mail, and then it was a "we can't help you please e-mail this other address" response which I just laughed about, it was so ridiculous. I recall that it took at least a month for me to get my introductory package with the coupons and other stuff in it. Like others have said, I just didn't have time to watch all the videos on QNNTV although I did enjoy it. I felt it would be better to just buy the magazine and let the rest go, so I didn't renew.