Help for others with this issue. **This has finally worked but doesn't seem to be stable. Brother suggested setting up a new computer user. I am able to load files onto the card. I don't understand how a new user account allowed me to do this. I did get error messages "MFC application" along the install. It appears that it installed with XP even thou my operating system is Windows 7. I am going to stitch out the new design tonight!! Keeping fingers crossed.