Originally Posted by
quiltingcandy
I don't have the lift Kitchen Aid, but when I first got mine, it screws down into the stand and there were times I thought I would never get the bowl out of the stand. After using it for a while, there is no problem.
You can send an e-mail to Kitchen Aid and ask them. Or call QVC next time they have them on and ask the company rep there.
there are 2 styles of KitAid mixers- tilt-back and bowl-lift.
The top paragraph of this quote- quilting candy- is talking about a tilt back model. Try putting the bowl of a tilt-back in the bottom bowl plate with the handle at 4 o clock and twist clockwise to lock in place
For a bowl lift model like the one discussed here- try this- seat the bowl on the two metal pins first- align with one side and slightly shift bowl to fit over second pin. When the bowl is on the pins, run the heels of your hands along the rim to the back of the bowl and give a little push down. You are trying to clip/snap the metal button on the bowl into the metal hole on the neck of the mixer. Please know that it should take a firm push because you have a 6qt- they are built to handle heavy loads so the bowl needs to lock in tight so that you don't have the bowl torquing out of place when the mixer is going . If you have any more issues or questions note that the customer service number is written right on the side of the mixer head. They operate regular business hours M-F.
Hope this helps- Laura Weathers, On Air Expert KitchenAid QVC and Avid Quilter