Originally Posted by Sewnoma

*raises hand* I'm one of those people! I bought mine last year and have just recently started getting into using it. I am really happy with it - so far the only problems I've had have been caused by me not really knowing the right stabilizer, etc. to use. Machine stitches beautifully and trouble-free, my only complaint is that the screen is really small and everything gets really pixellated - it's hard to see which design you're selecting and then hard to see which section of the design you're on. It's easy to go back a step if you need to re-do an area, the bobbin-low detector works like a charm, and this is the easiest machine to thread I've ever owned. It uses flash cards or a regular ol' USB thumb drive. It can also handle larger hoops to do continuous designs (but I haven't tried that yet). All in all I think it's a really good machine, I'm glad I have it in my sewing machine arsenal.

Right now it's listed on Amazon for under $600. I bought mine from Amazon and it came to me perfectly tensioned and ready to stitch.

Good luck...I hope you find a resolution that works out for you!