lkms, your comment is spot-on. I've had problems with F&P customer service too. I had e-mailed them one time, and they sent me a response almost a YEAR later! And the response was absolutely not helpful.
I had a QNNTV membership for about four years; like someone else mentioned, I gave it up when Mark Lipinski bowed out. Could never stand Jodie Davis so her presence is no draw for me.
On the other hand, I love my Craftsy classes! Even the free classes are top-notch. I enjoy putting on a class and watching before I go to sleep at night. Weird, I know!
And there's always Jenny Doan on YouTube! Now that I have the Amazon fire stick, I can watch Jenny on my larger TV instead of my tablet... awesome!!