Superior's customer service is great. The first time I ordered thread from them, I had a difficult time removing the plastic covering on the spool. I emailed a comment to them something to the effect that the plastic was impossible for me to remove. My DD had to remove it for me. I have RA and just could not get the plastic off. I received an email from John stating that next time I ordered to request the plastic be removed before shipping. Wow. Talk about pleasing a customer!