I had sent one time to get an omni cutting board. Paid good money too, it was one of their larger ones. They sent it to me in a roll!!! Can you imagine, when I opened the box to find one big mat rolled up that I could not do diddly squat with. I called them and told them how it was shipped. They were quite appologetic and would send another right away. They said I need to repack it the way it was sent. Gladly. I did try to lay it out and put books on it, but, that did not work. I just asked for a refund instead and purchased mine in town.