I actually have another beef: There was a typo on the classes sheet that this particular LQS emailed. I phoned and booked the class, showed up on the 'supposedly' appropriate day, was told in a rather 'you should have known' way, that the class had been held 4 days earlier and was always held on a Monday. Then there was a sort of 'Oh sorry, I did mean to call you about the typo' kind of sort of apology. I went away disappointed and frustrated. I had spent money and time to get there (they were NOT next door!!) and a quick email or call would have been so much appreciated. I have only ever taken that one class at that LQS and they have lost my business.