Originally Posted by
todiesmom
The pen is still mightier than the sword...do a handwritten letter to the president at the home office. Mark the envelope personal. You will probably be surprised at the results you get. Operator error is a ridiculous cop out by your dealer.
And send it certified mail with a return receipt - it may be a little costly but you will have a paper path and show them you are serious about this!
Marysewfun