Originally Posted by sandpat
How nice that the "big cahoona" at Keepsake took the time to come here to clarify...now thats customer service! I'll have to dig my catalog out from the stack and heat up that credit card...again... :lol:
Yes, indeed! Even though it's to his advantage to clarify the difference between "Keepsakes," how many other owners/CEOs would take the time to personally join the Board and handle this? His actions are very much in keeping with the atmosphere of the shop and the service they provide -- very personal and helpful.
As I said in an earlier post, it's major sensory overload when you walk into Keepsake Quilting for the first time, second time, ...