Chiquita Cruiser - where do you live? Is there another Bernina dealer you could take your machine to for help? If not I would try your dealer once more and try to actually stitch out your design in the shop so they can see exactly the issue you are having with your machine. If they are no help then I would notify Bernina company directly by email - these machines are supposed to be top of the line and are much too expensive to not work properly.