I've been in two workshops with Eleanor and enjoy the way she welcomes everyone, makes them feel welcome, and gets them involved quickly. She helps people learn in such a fun way.
Then there's Jenny. She is also such a delight. I've never met her, but just seeing her YouTubes and seeing that she has a sense of humor is endearing. The customer service is amazing! I'd ordered a particular product and the gal on the telephone searched through my past orders until she was able to find what I needed and send more.
So it's all about humor, getting people involved, and customer service. Win-win-win!!