I have three of them: bought one, it crashed and burned within three months; got po'd, called Keurig, they sent me another. IT crashed and burned within four months. They sent me another. That one worked all of two months, crashed, burned, ain't going back that way no more! What do I use now? I grind my coffee, put it into a Mr.Coffee old-time grounds holder with a filter, set it in my mug, boil water and pour it over the coffee grounds and Wal-La! three minutes later a fresh cuppa and no hassle! No more Keurig for this old gal...this brew is better and I know exactly what I'm getting...every time!