Probably we notice it more. But, more importantly, I think I like to make others aware of the "bad service" so they won't shop there. We all work hard for our money and I personally resent "bad service"....it makes me feel like they are so cocky about their products/store that they don't need to be "nice". I don't feel it's appropriate for me to "beg" them to help me and take the $.....as our funds become more and more limited and prices get higher, people are going to have to make me want to spend my money at their shop! My favorite shop - Quilts Ole (Corrales, New Mexico) is the "queen" of customer service...they are friendly, happy to help, willing to please and very knowledgeable about colorways, themes, etc. I will spend my money there happily!