My problem here was when I went in to buy my lightweight sewing machine. I knew what I wanted when I walked in the door . Told the lady I wanted a lightweight machine I could take to classes. She showed me the one I wanted and then sort of pushed me over to a more expensive bigger machine. She kept telling me it was the one I really needed. I got so mad I got up and left. It was months before I went back and when I walked in I was prepared to walk back out if I saw that sales lady. The owner helped me get my machine and I told her about the pushy sales lady. She listened and didn't say to much. Then I ordered a carry case for my machine. When it came in weeks later and I got it home is was larger than it should of been. But I didn't go back. I just didn't want to deal with them anymore. My friend ordered something from the same shop and paid for it to be ordered. After 6 weeks and not getting any word from them that it had come in she was informed that it couldn't be ordered. She went in and picked up her money and never went back. She never knew why she wasn't called when they couldn't order the item for her. I am now wanting a new larger machine with the fancy stitches and such . I would like the same brand as my light weight machine but I refuse to go back to that shop. Funny thing is this shop was named Number 1 in town for service lol what a joke.