I've had a few bad QS experiences but I had a great one at a small shop last summer. Three friends and I were headed to the big outdoor quilt show in Sisters, Oregon. After getting slightly lost (which was a lot of fun) we headed in to a small farming town just over the Oregon/Califronia border. It was 4:45 and we wanted to see the local quilt store. We figured we needed to hustle so that the shop owner and her staff could go home as they closed at 5. So we tried to hurry, they told us to take our time, asked if we were going to the show, told us where the sale stuff was, and were very heplful over all. When I mentioned that that it was getting late and we didn't want to keep them, the store owned told us that they'd be happy to stay as long as we wanted. They were so nice that on the way back we stopped again. As soon as we walked in the door, they asked us if we had fun at the show. Naturally we all bought more.