craftyone27

I had a nasty thread jam- bird's nest - while running an Amazing Designs embroidery program. I had the same issue over the weekend at the same spot in the program - color 4. I had the machine in the shop today getting a few things checked out. Everything was Ok so i came home and started the same program. Everything was running well until color 4. This time there was another thread jam but when I tried to cut the threads I realized my needle was stopped in the down position. My machine gave an error screen advising to use the hand wheel to raise the needle. I tried to raise the needle but it wouldn't budge. I then get this message on my screen - "Error 1010 Main drive sync failed! Restart machine". I shut the machine down and restarted it but got the same message. I turned the machine off for a few minutes thinking it might help but still got the same error message. I'm sure this is going to be a fix at the dealer issue but I just hoped someone here might have a clue as to this error code. I can't find anything on the Bernina website regarding this code. Thanks for any help you can offer.
Chris