I wish I knew half of the computer things you do. I've been trying to get my embroidery files organized; two friends sort of took it over to help. I've since found that things are duplicated all over the place. I have PED software for my Brother machine and believe I'll have to go back to where I bought it to see if they can help me. I do have a maintainence contract with the Geek Squad for my laptop but don't know if they could help.