Only had two bad experiences...one a local quilt shop gave a class and several from our guild went and you had to purchase materials there...no problem...but material was cut short and the shop owner said we would have to buy extra material or "make do". I only go there if I am looking for something I can't find elsewhere...nice store. The other was in a city that had a quilt show and I got short changed on fabric big time and never realized it until about 2 weeks ago. They were busy but next time I will watch what they are doing.