Originally Posted by JackieG
I work at one of the larger chain stores. Our problem is that the corporate office does not give us the budget to have adequate staff on hand.
I think a lot of the complaints have been about INCONSIDERATE employees.
When I go to a store and I ask a clerk for something, I am perfectly willing to hear her or him out. I have had associates handle me in a variety of ways:
"I am sorry, we do not carry that item"
"We do not carry that item, have you tried [names competition]"
"What is the thing you are asking about? I have never heard of such a thing"
"Could you hold on for just a second, I need to ask [someone else]"
My favorite: "If I were a [fill in the blank] I'd probably be ...and walks to the area to help me find the part.
I would not expect everyone to know everything about the store. But I would expect that they know how to deal with the customers when they don't know.
Waiting in line when the staff is limited is no problem either. HOWEVER, when the associates are standing around shooting the breeze, or someone makes a big deal about not getting their break. Or my favorite, complain about the management in front of the customers...... that's when I get upset.
Sorry that you get to listen to the brunt of complaints that your fellow employees - the slackers - got started.