Originally Posted by pittsburgpam
.... People are used to network or servers being down sometimes but just let the telephones be down for a few minutes and the entire company is in an uproar! It's something that sits on the desk and is taken for granted until it doesn't work.
I have NO idea what you mean! :-)
Thankfully, I've never been in a "service" type of job, if that's the correct word. I'm usually a very calm, gentle, person but am afraid if I had your job (i.e., trying to work with the phone public), I'd be locked up by now.
As for laddering, it's just my company's strange way of ranking people. There have been many complaints over the years but, as with most large companies, it takes a bazooka to change some things.