Pooor Cinderella!! She is such a cute machine!! If only the seller paid attention to your info and had "tried" harder to ensure that she wouldn't get tossed about during her journey to you!! It is so disheartening to have these results!! Some just don't get it that these machines are heavy and that shippers are unreliable!
I'm glad that you were refunded and that your friend is giving you another to play with.