I too have had great customer service from a company that brought me from the depths to, "Wow! Can you believe that!" I think we need to brag the company up and share who they are. Mine was a torn, shredded order that was in a gray plastic shipping bag. USPS had taped it up and shipped me the remains, some were untouched. Craftsy replaced the entire ($100+) order. I made a quilt from he untouched layer cake and donated it.