annette1952

Yes, I do love happy endings too! I had a similar experience at Joanns online recently. I ordered fabric that was on sale & you had to order 3 yards to get it at the discount price. I ordered a lot with a gift card from my daughter but there was 3 fabrics that was shorted by 8-18 inches & none of them were 1 piece. Some were in 3 or 4 pieces. I called mainly to let them know of the shorted fabrics. The lady was super nice & apologized & told me to hold a second so when she came back she said for me to keep all of the fabric & she was going to re-send all 3 fabrics (3 yard pieces)I couldn't believe it. I told her I would send this all back but she said to keep it for my troubles & maybe I could use it in a project. I only wanted her to replace what I was shorted but she certainly went up & beyond for me. Great customer service!

lesliewine

wow Got Love it when the company acknowledges there mistake and have no problem fixing it. Love it when we Get awesome customer service. Also Love happy endings Thank you for sharing your story with us

QuiltnLady1

It gives me great confidence buying on line when I hear about companies like the ones mentioned here (I happen to use all of them).

Quilter 65

Where is the "like" button?

ruby2shoes

jmoore...no, it wasn't a whole extra roll the wrong size, the first piece was my "try" piece and was 1 metre long instead of 2 metres. But yes, it will definately come in handy for another project.

kathy.....the brand is Matilda's Own 60/40 Wool/Poly. I really like this wadding.

marymary....the company is Ozquilts. Once again...terrific customer service.