We have had a business for almost 23 years and have had UPS pick up almost the whole time and in three different areas. all but about 2 or 3 have been truly great and very accomadating to our needs for early deliveries and later pick ups. They are polite and very efficient. Early delivery means before 1:00 PM, late pick up means before 5:00 PM. UPS Stores are not really UPS. We pay a weekly pick up charge for this service, it has gone up so high it is getting terrible. We also pay a fuel surcharge no matter if gas is up or not. We aren't wild about the company, the guys are great. The UPS Store talked about earlier on here, probably waits for a big load before having them picked up.