I ordered a ruler from them that apparently got delayed in the mail. I emailed them to request a tracing number and they sent another ruler thinking the original one was lost in the mail. I got the second shipment and the original one the same day. Still haven't figured out how that happened. I emailed them and asked what they wanted me to do with the second shipment. They told me to keep it since it wasn't worth the cost to send back. Very good customer service IMO.