Originally Posted by Watson

I purchased a ruler quilting foot and ruler from Westalee and had a problem with skipped stitches. Turned out one of the members here gave me some advice that fixed the problem, but in the meantime, I had e-mailed Westalee to ask for help.
Not only did they get back to me promptly, they offered to call me and work through the problem on the phone, all the way from Australia!
Now that's customer service!
If you're thinking of getting into ruler quilting, consider this company, as they have quite a few educational videos and certainly seem to stand behind their products.

Watson