I too feel your pain. I am having trouble with my laptop.. I have not even had it a year yet. Went to Best Buy and I told him the fan was making horrible noise. He says "We have to mail it off to our service center, you will be without it for 2-3 weeks" I said "you are joking right??" "No mam he says." Ask me if I am a happy camper. NOT. Called hubby who is working out of town. Told him I was getting another lap top cause I cannot be without a computer for 2-3 weeks. Atleast this way I will have a back up.