when i had windows, i always called the geek suad. they came right to house and fixed it. they charged $129.00 and stayed until it was done (it never really took that long). now i have a mac and i bring it right to the apple store. again i get good service, right then and there. they even pop in any updates without my asking while i'm there. so i'm sorry you're having these problems. i don't know what i'd do without my computer. i feel so lucky. no fabric stores worth a d**mn, but great computer service. :mrgreen: :mrgreen: