I am glad to hear they are standing behind their product. And I am glad to belong to this site where quilters will let each other know what products do work and what will not. Customer satisfaction should mean something to a company and this web site has members all over the world. It would be smart business to check into sites like this to see what quilters are saying about their product. By Olfa replacing their defective mat, my opinion of their company went up alot. Thank you OLFA for doing the right thing.