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Thread: Peeling Olfa mat: Olfa responded!

  1. #1
    Power Poster BellaBoo's Avatar
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    I don't know if Olfa uses a spider program to monitor sites to find info about their products or if someone alerted them to my post about my peeling mat. I received a response signed with a name saying my mat would be replaced. I have sent my info for the replacement. It didn't make sense why Olfa would give a brush off to a simple inquiry about a defected product. I'm glad I'm getting a replacement and I'm glad Olfa is making the problem right. :thumbup:

  2. #2
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    so happy for you! They are so expensive! Good customer service is something i love reading about!

  3. #3
    Moderator sharon b's Avatar
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    WOO HOO :thumbup: Good for you ! Glad they don't ignore the problem and they probably weren't happy to see a bad report on such a WONDERFUL quilt board :lol:

  4. #4
    Super Member Barb_MO's Avatar
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    I'm glad they have responded, and you will be getting a new mat.

  5. #5
    Moderator littlehud's Avatar
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    I'm glad they finally made it right.

  6. #6
    Super Member deedum's Avatar
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    Glad to hear some companies still care about their customers happiness!One unhappy customer can be bad for advertising, and a happy customer can be wonderful for business! I will more likely buy their product after reading this type of support!

  7. #7
    Power Poster sewnsewer2's Avatar
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    Glad to hear it! If they can't stand by their product, then word gets around, and they will be out of business!

    I told a friend today about your mat and OLFA and told her NOT to buy one!

    Because of the smell alone, I bought a fiskars. No smell with Fiskars!

  8. #8
    Super Member janRN's Avatar
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    Good for you Bela. It's about time companies started taking responsibility for their mistakes. Glad this worked out for you.

  9. #9
    Super Member shaverg's Avatar
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    Good news.

  10. #10
    Super Member kwhite's Avatar
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    If you are reading this Olfa Company, good job. Us quilters are spread far and wide and we have BIG MOUTHS!!!

  11. #11
    Esqmommy's Avatar
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    Oh yes...and OLFA just got my attention!

  12. #12
    Senior Member pam1966's Avatar
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    That's great!

  13. #13
    Super Member tigger5464's Avatar
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    Bella...I'm happy for you that you will be getting a new cutting mat. I've also got one that must be defective and just figured that I'm just out the money. Mine is only a small one but still...Because of this...Mom bought me a Fiskars mat that so far I'm not having any problems with. I also have a June Taylor mat that is really hard on rotary blades. (won't be getting another of those as they wear out soooo fast. ) :thumbdown:

    I'm disappointed with Olfa :thumbdown: so will stick with Fiskars from now on. :) :thumbup:

  14. #14
    Super Member Tiffany's Avatar
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    That is wonderful news!!!

    It's nice to know that there is a company out there away of how much we quilters can talk amongst each other and affect their business. Yay! I will once more consider buying Olfa mats.

  15. #15
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    Glad you are getting a new mat and that Olfa has responded.

  16. #16
    Power Poster Ninnie's Avatar
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    Good to hear!!

  17. #17
    Power Poster amma's Avatar
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    That just settled it for me!!! Olfa for my next cutting mat :D:D:D

  18. #18
    Super Member bailey's Avatar
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    Hi,

    Glad Olfa is replacing your mat.
    Does anyone have any cures for the smell of a new mat. The whole room stinks and has since I put the new mat in there 3 weeks ago. How long will it take for the smell to leave???

    Thanks,
    Bailey

  19. #19
    Power Poster sandpat's Avatar
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    So glad you got a response...that alone will make me consider them for my next mat..

    BTW...I've heard that you can take the mat outdoors for a few days and the smell will go away, but I haven't tried it.

  20. #20
    Super Member Shemjo's Avatar
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    Glad to hear Olfa responded kindly! I like my Olfa mats.

  21. #21
    Senior Member Cookie64's Avatar
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    Beiia, I have had an Ofla mat for 14 years and still using it. I have 2 more smaller ones and never had any trouble with them. Cookie

  22. #22
    memephyl's Avatar
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    I am hoping you did not click to a link for Olfa, but typed in Olfa.com yourself in reply to notice they would replace your mat. Maybe someone who is trying to hack your computer or steal your personal info. There is a 800 number on the Olfa site if you want to check this out. Also the lifetime guarantee does not cover mats. Just my 2 cents.

  23. #23
    Super Member mary quite contrary's Avatar
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    I am so glad to hear they are standing behind their product. I was working with a new quilter and I told her about your problems so she was looking at a different company to buy from. So glad I can go back and tell her Olfa is once again a good choice.

  24. #24
    memephyl's Avatar
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    I am hoping you did not click to a link for Olfa, but typed in Olfa.com yourself in reply to notice they would replace your mat. Maybe someone who is trying to hack your computer or steal your personal info. There is a 800 number on the Olfa site if you want to check this out. Also the lifetime guarantee does not cover mats. Just my 2 cents.

  25. #25
    Junior Member jumpin' judy's Avatar
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    I have the 24 x 36 Olfa that is probably 5-6 yrs old and now has grooves from all the cutting. Is this the kind of damage you are talking about? I did go ahead and buy a Dritz (blue one that says "Duraheal" in the corner). It is made in Japan. So far (keep your fingers crossed) it hasn't developed grooves.

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