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Peeling Olfa mat: Olfa responded!

Peeling Olfa mat: Olfa responded!

Old 01-21-2010, 05:51 PM
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I don't know if Olfa uses a spider program to monitor sites to find info about their products or if someone alerted them to my post about my peeling mat. I received a response signed with a name saying my mat would be replaced. I have sent my info for the replacement. It didn't make sense why Olfa would give a brush off to a simple inquiry about a defected product. I'm glad I'm getting a replacement and I'm glad Olfa is making the problem right. :thumbup:
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Old 01-21-2010, 05:54 PM
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so happy for you! They are so expensive! Good customer service is something i love reading about!
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Old 01-21-2010, 05:55 PM
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WOO HOO :thumbup: Good for you ! Glad they don't ignore the problem and they probably weren't happy to see a bad report on such a WONDERFUL quilt board :lol:
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Old 01-21-2010, 06:00 PM
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I'm glad they have responded, and you will be getting a new mat.
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Old 01-21-2010, 06:09 PM
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I'm glad they finally made it right.
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Old 01-21-2010, 06:19 PM
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Glad to hear some companies still care about their customers happiness!One unhappy customer can be bad for advertising, and a happy customer can be wonderful for business! I will more likely buy their product after reading this type of support!
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Old 01-21-2010, 07:12 PM
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Glad to hear it! If they can't stand by their product, then word gets around, and they will be out of business!

I told a friend today about your mat and OLFA and told her NOT to buy one!

Because of the smell alone, I bought a fiskars. No smell with Fiskars!
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Old 01-21-2010, 07:37 PM
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Good for you Bela. It's about time companies started taking responsibility for their mistakes. Glad this worked out for you.
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Old 01-21-2010, 07:52 PM
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Good news.
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Old 01-21-2010, 08:12 PM
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If you are reading this Olfa Company, good job. Us quilters are spread far and wide and we have BIG MOUTHS!!!
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