Olfa does a good job with standing behind their cutters.
I contacted Olfa about needing the replacement parts for
ALL sizes of the cutters, the spacers, washers, nuts, and
the disk that has the post (in other words the entire unit
except for the blades & handles).
Told them I was willing to pay for them, but just need to
know how much it will cost. Of course my email had my
mailing address at the bottom (forgot that it was there).
About 4-5 weeks later I got a padded envelope in the mail.
There was enough replacement parts to repair 4 of each
size cutter.
Talk about service.
Originally Posted by
Farmhousesewer
Martelli stands behind their cutters. I've had their 45mm lefty since it came out. I purchased a 60mm late last year and was disappointed it was the old mechanism. I thought I was on a waiting list for a new mechanism 60mm lefty cutter to replace it and after following up, found out they have too many lefty old mechanisms in stock & did not plan to make the new one. So, due to the misunderstanding they sent me a new 45 MM new mechanism for my troubles, no cost no shipping. Can't beat that!