Resolution to martelli rotary cutter problem
03-05-2015, 05:04 PM
#1
Super Member
Thread Starter
Join Date: Jan 2012
Posts: 4,783
Resolution to martelli rotary cutter problem
In another thread about preferences in rotary cutters, I posted about my problem with the Martelli ergonomic cutter's blade cover malfunction. Several very kind members encouraged me to contact the company, which I have done. It turns out Martelli will provide owners with a new spring (it gets stretched out with use, and then won't work, which is what mine did) at no charge anytime it's needed. They also have a trade up policy whereby owners of the older rotary cutter, like mine, with the spring, can mail it back with $12 to exchange it for the newest version, which has an improved mechanism. Yay! Thank you all for your help. Soon I'll have a new cutter!
03-06-2015, 12:36 PM
#6
Junior Member
Join Date: Sep 2011
Location: Hudson Valley,NY
Posts: 238
I love my Olfas but my 28mm one kept falling apart when I used it. It was so weird, the nut and washer would fall off one side and the blade and round screw thing would fall off the other side. It didnt feel like the screw was stripped but it sure wasnt useable. I emailed " World Kitchen"which is Olfa. I never heard a word back. I then received a new one in the mail after 6 or 7 weeks. I am happy that they stand behind their product but it would have been nice to have my message acknowledged so i knew what the staus was. I had a problem with a Fiskars cutter and they let me know that it would be replaced. I was a lot happier knowing right away what the outcome would be.
I think its great that these 3 companies warranty their products to our satisfaction. I think it makes great business sense- i think they make more money on replacement blades than the cutters anyway-LOL
I think its great that these 3 companies warranty their products to our satisfaction. I think it makes great business sense- i think they make more money on replacement blades than the cutters anyway-LOL
05-16-2016, 11:16 AM
#7
Senior Member
Join Date: Sep 2010
Location: Walland TN
Posts: 389
Martelli stands behind their cutters. I've had their 45mm lefty since it came out. I purchased a 60mm late last year and was disappointed it was the old mechanism. I thought I was on a waiting list for a new mechanism 60mm lefty cutter to replace it and after following up, found out they have too many lefty old mechanisms in stock & did not plan to make the new one. So, due to the misunderstanding they sent me a new 45 MM new mechanism for my troubles, no cost no shipping. Can't beat that!
05-16-2016, 11:43 AM
#8
Banned
Join Date: Mar 2011
Location: Colorado
Posts: 3,536
Olfa does a good job with standing behind their cutters.
I contacted Olfa about needing the replacement parts for
ALL sizes of the cutters, the spacers, washers, nuts, and
the disk that has the post (in other words the entire unit
except for the blades & handles).
Told them I was willing to pay for them, but just need to
know how much it will cost. Of course my email had my
mailing address at the bottom (forgot that it was there).
About 4-5 weeks later I got a padded envelope in the mail.
There was enough replacement parts to repair 4 of each
size cutter.
Talk about service.
I contacted Olfa about needing the replacement parts for
ALL sizes of the cutters, the spacers, washers, nuts, and
the disk that has the post (in other words the entire unit
except for the blades & handles).
Told them I was willing to pay for them, but just need to
know how much it will cost. Of course my email had my
mailing address at the bottom (forgot that it was there).
About 4-5 weeks later I got a padded envelope in the mail.
There was enough replacement parts to repair 4 of each
size cutter.
Talk about service.
Martelli stands behind their cutters. I've had their 45mm lefty since it came out. I purchased a 60mm late last year and was disappointed it was the old mechanism. I thought I was on a waiting list for a new mechanism 60mm lefty cutter to replace it and after following up, found out they have too many lefty old mechanisms in stock & did not plan to make the new one. So, due to the misunderstanding they sent me a new 45 MM new mechanism for my troubles, no cost no shipping. Can't beat that!
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