Sounds like I'm in the minority - I use my coupons regularly and I like my Jo-Anns. I keep coupons in an envelope with a running list written on it of things I'd like or need. Then I just wait til I can get the best buy. Since I keep a good stock of supplies on hand, I seldom need something immediately. I don't usually buy fabric at JA's but the coupons are great for rotary blades, thread, craft items, etc. There are a few people on the staff who are really nice and helpful - they make up for the "kids" who haven't learned about customer service.