I'm new to this site and to long arming in general. The last few weeks I ordered 4 digital files for my long arm and my software 5D Quilt Design Creator. 3 files opened and were exported just fine. One file kept giving me the message "Error. This file cannot be opened because it is not the correct file format."
The site I was ordering from is very reputable and tried to resend the file several times. Nothing seemed to change. So, they offered to replace the file with a different design. I said ok, but when I tried to open that design, I got the same message.
I've used some of the original files and they quilted out perfectly. I can't figure out why the first few files came through with flying colors and two of them don't. Has anyone else had this problem....... I'm just learning so please share any tidbits you might have.
Thank you! It's great to be part of a group that shares experience and ideas!!! ;o)
Kathy