I agree with Dunster that it seems like the management of the JoAnn's stores make such a difference--unfortunately the one closest to me has a male manager that is not nice to either customers or employees--days he's not there it does seem better.
But a general grip here--I am SO TIRED of businesses not hiring enough employees! Not just retail, where you can never find a clerk, but also in businesses where you phone and wait, and wait, and wait--or worse, get stuck "talking" to a machine! I'm willing to pay more to businesses that actually employee people to make my life easier!