I have a new Dream machine and while embroidering recently I noticed some 'clicking' too; then I remember that on this machine I have to occasionally make sure to check that the bar that holds the foot and the needle screws are tightened up good. When I checked the needle it almost fell into my hand; I changed it anyway because I figured it'd gotten flattened on the end from the clicking - from hitting the plate. That might not be your issue but is worth a check. But yes it should be running like it was new. I too would find another place. At one time we had an individual who serviced and repaired machines in his home. He did a great job; unfortunately he's passed away so I do go to the quilt store where I bought it. They service them on-site. Good luck.