Having trouble in our area getting quality service as well. Drove with my neighbor almost an hour to what had been a major Viking dealer. When I saw the shop had gotten smaller, I asked if the machine would be serviced on site. They said yes, but later found out it was shipped to a location in NJ which would have been about the same drive, but at least not sitting waiting for the once a week pickup. They had her machine for a month and her embroidery machine has never worked correctly since.