Replacing OttLite Bulb
I'm trying to replace a bulb in my Ott Lite. I was having problems last weekend so I emailed their online customer service since their phone lines are only open 8:30 to 5:30 M - F which are times I am at work. The rep was really nice but apparently the procedure to replace the bulb can only be conveyed to you by phone. I don't know if it's that its so secret or just so complicated. I have replace other Ott Lite bulbs with no problem. I made sure I had the correct bulb but can't seem to get anyone to tell me what the magic is that makes it work. Has anyone replaced one of the 18W "B" bulbs in a fixture and knows the super secret method? I don't know when I'll be able to contact them by phone to learn how to do it.